Thank you for choosing Niceville Slabs and Cookies! We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines the guidelines and procedures for the shipping and delivery of your orders. Please read this policy carefully to understand our shipping practices.

Order Processing Time

Once you place an order on our website or through other channels, our team will process it within 3-5 business days. Order processing includes verification, packing, and handing over the package to the shipping carrier.

Orders placed after 1pm CST on business days, over weekends, or during holidays, will be processed on the next business day. Should there be a delay to processing or shipping your order due to high business demand or unforeseen events, you will be notified via email.

Shipping Methods

We offer various shipping methods, at different pricing, to accommodate your preferences and delivery needs. The available shipping options will be presented to you during the checkout process.

Shipping methods and delivery times may vary depending on the destination and the weight of the package. We are currently only shipping within the United States. Please contact us @ info@nicevilleslabsandcookies.com for large orders requiring freight prior to checkout.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. Please allow 48 hours for the tracking information to update.

Order Delivery

Please ensure that the shipping address provided during checkout is accurate and complete to avoid delivery delays or mis deliveries.

Shipment Damage or Loss

In the rare event that your package is damaged or lost during transit, please contact our customer support team immediately @ info@nicevilleslabsandcookies.com. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Niceville Slabs and Cookies. We appreciate your trust and are dedicated to providing you with exceptional service.

Pricing

Niceville Slabs and Cookies does its utmost to maintain prices shown on our website. However, the ECommerce store pricing is based on S4S wood product produced in-house, including labor and packing, and is subject to change as the market changes. Our Brick-and-Mortar store pricing is based on rough sawn various width and length pricing at the time in the market.

Prices are FOB Niceville, FL. All prices are per board foot S4S or as described on unique pieces. All merchandise must be paid for at time of purchase. We do offer volume discounts.